Remarkable customer service results in China
In a first half review by FAW Toyota Motor Sales (FTMS) assessment of its 541 strong dealer network, Abdul Latif Jameel Motors’ China operations in Chengdu and Qingdao achieved some remarkable results.
The Chengdu location was rated number 1 out of 541 dealers in the categories of customer service, pre-owned vehicles and parts and accessories sales. Alongside this, the Qingdao location was also rated 6 out of 541 dealers for customer service.
Starting on January 2017, all Abdul Latif Jameel China locations engaged in a customer education and familiarization program, called ‘1st Time Service Experience’ for those customers coming into service their Toyota for the first time.
This activity is provides a deeper understanding to Abdul Latif Jameel Motors’ guests of the very high standard service process they can expect from a Abdul Latif Jameel’s ‘Gold’ certified Toyota dealers and emphasizes the importance of using genuine parts.